{"title": "Webinar: Reklamationen professionell behandeln", "start": "2026-11-02T00:00:00+01:00", "end": null, "place": "GastroZürich", "address": "", "price": "CHF 149.–", "price_from": "149.00", "price_to": "149.00", "tickets_url": "", "category": "workshops-courses", "tags": [], "description": "An online seminar on handling complaints professionally in the hospitality industry. It is run by GastroZürich, with Riekmann Florian as the lecturer. Across three 60-minute lessons, you learn to respond confidently to criticism, de-escalate conflicts and build trust through appreciative communication. The webinar is aimed at hosts and service staff in the Swiss hospitality sector and takes place online via laptop or PC with a camera.", "url": "https://noky.io/en/zurich/events/webinar-reklamationen-professionell-behandeln-5041/", "official_url": "", "image": "https://noky.io/images/0f667c7bae30164ccfded07ae9ae5d4c935474bd996bc78f4f03f6764f7de644-1200.webp", "dates": [{"start": "2026-11-02T00:00:00+01:00", "end": null, "place": "GastroZürich", "address": "", "tickets": ""}], "similar": [{"title": "Chef de Service - Führungskompetenz im Gastgewerbe", "start": "2026-11-10T08:30:00+01:00", "end": null, "place": "GastroZürich", "address": "", "price": "CHF 1'289.–", "price_from": "1289.00", "price_to": null, "tickets_url": "", "category": "workshops-courses", "tags": ["food-drink"], "description": "«Chef de Service - Führungskompetenz im Gastgewerbe» is a six-day course that prepares experienced service and restaurant professionals for a leadership role. It is run by GKZ, Gastro Kanton Zürich, with Nina Bisang, Jürg Zollinger and Urs Stieger as instructors. The hands-on course covers topics such as leadership and team development, service organisation, communication and feedback culture, as well as dealing with guests and complaints. It teaches the professional and social skills needed to organise and lead a service team, and gives clear tips for active and additional selling.", "url": "https://noky.io/en/zurich/events/chef-de-service-fuhrungskompetenz-im-gastgewerbe-4995/", "official_url": "https://gastro.zuerich/de/weiterbildung/kurse/chef-de-service", "image": "https://noky.io/images/8dab30da34d7098269eda006e14551ff995eac62d3c18824ff64fa8855918c23-2000.webp"}, {"title": "Zeitgemässe Führung", "start": "2026-11-10T08:30:00+01:00", "end": null, "place": "GastroZürich", "address": "", "price": "CHF 529.–", "price_from": "529.00", "price_to": "529.00", "tickets_url": "", "category": "workshops-courses", "tags": ["food-drink"], "description": "\"Zeitgemässe Führung\" is a two-day course for aspiring and active leaders from gastronomy and all industries. It is run by GKZ, Gastro Kanton Zürich, and taught by Ramona Schmid, a leadership figure with a gastronomy background. The course covers modern leadership approaches, fair communication, staff and feedback conversations, and confident handling of conflicts for a clear, authentic leadership style. It combines theory, practice, reflection and group work.", "url": "https://noky.io/en/zurich/events/zeitgemasse-fuhrung-5046/", "official_url": "https://gastro.zuerich/de/weiterbildung/kurse/zeitgemaesse-fuehrung", "image": "https://noky.io/images/a92dc9405474ed139518d402235b252b1ca0e81381ffea956fa1020345b034e4-2000.webp"}, {"title": "Mitarbeiterführung und Rekrutierung", "start": "2026-11-09T08:30:00+01:00", "end": null, "place": "GastroZürich", "address": "", "price": "CHF 496.–", "price_from": "496.00", "price_to": "496.00", "tickets_url": "", "category": "workshops-courses", "tags": ["society/management"], "description": "\"Mitarbeiterführung und Rekrutierung\" is a two-day professional training course for leaders and emerging talent in the restaurant industry. It is run by GKZ, Gastro Kanton Zürich, with Patrick Isenschmid and Markus Utiger as instructors. Topics include the basics of staff leadership, one's own leadership style, intercultural leadership, and staff acquisition covering recruitment, selection and the onboarding of new employees. The course is part of the G1 Gastro Grundseminar and serves as preparation for the Chefkoch/Chefköchin programme with the Swiss federal diploma.", "url": "https://noky.io/en/zurich/events/mitarbeiterfuhrung-und-rekrutierung-5019/", "official_url": "https://gastro.zuerich/de/weiterbildung/kurse/mitarbeiterfuhrung-und-rekrutierung", "image": "https://noky.io/images/a92dc9405474ed139518d402235b252b1ca0e81381ffea956fa1020345b034e4-2000.webp"}, {"title": "Seminar Konfliktsituationen im Kundenkontakt meistern – Strategien für Immobilienprofis", "start": "2026-11-12T08:15:00+01:00", "end": null, "place": "SVIT Schweiz", "address": "", "price": "Fr. 390.– (SVIT-Mitglieder) / Fr. 470.– (übrige Teilnehmende)", "price_from": "390.00", "price_to": "470.00", "tickets_url": "", "category": "workshops-courses", "tags": ["society/business"], "description": "A practical seminar on conflict communication in customer contact for professionals from across the real estate sector. It is run by SVIT Schweiz, respectively the SVIT School, with Tian Wanner, a trainer in conflict communication at INKOGE – Institut für Konfliktbewältigung und Gewaltprävention in Zurich, as the speaker. Topics include channel-specific conflicts on the phone, by email and during visits, de-escalation, dealing with unacceptable behaviour, ending a conversation as a legitimate means, and the team as backing. The aim is for participants to feel confident in every situation and find constructive solutions.", "url": "https://noky.io/en/zurich/events/seminar-konfliktsituationen-im-kundenkontakt-meistern-strate-25670/", "official_url": "https://www.svit.ch/de/svit-school/event/seminar-konfliktsituationen-im-kundenkontakt-meistern-strategien-fuer", "image": "https://noky.io/images/5739eed9b15363c3f929d98fc757d7e535b7c9eb73462b97a4fbc5386f1498a2-2000.webp"}, {"title": "Lebensmittelrecht, Hygiene und Selbstkontrolle", "start": "2026-11-12T08:30:00+01:00", "end": null, "place": "GastroZürich", "address": "", "price": "CHF 679.–", "price_from": "679.00", "price_to": "679.00", "tickets_url": "", "category": "workshops-courses", "tags": ["food-drink"], "description": "A three-day professional training course for the restaurant and hospitality industry on food safety. It is run by Gastro Kanton Zürich (GKZ) and covers food law, food hygiene, microbiology and self-monitoring based on GHP and HACCP principles. Participants learn how an official inspection works, how to create a menu that complies with the law, and how to take responsibility for food safety in their business. The course is aimed at people entering the profession and anyone without prior knowledge, and forms part of the G1 Gastro Grundseminar.", "url": "https://noky.io/en/zurich/events/lebensmittelrecht-hygiene-und-selbstkontrolle-5016/", "official_url": "https://gastro.zuerich/de/weiterbildung/kurse/lebensmittelrecht-hygiene-und-selbstkontrolle", "image": "https://noky.io/images/148467136efa3448ae64a2d2f659c70b20127ad213d749ab8215c62e02f489e2-2000.webp"}, {"title": "Berufsbildnerkurs für Hotellerie und Gastronomie", "start": "2026-11-12T00:00:00+01:00", "end": null, "place": "GastroZürich", "address": "", "price": "CHF 855.–", "price_from": "855.00", "price_to": null, "tickets_url": "", "category": "workshops-courses", "tags": ["food-drink"], "description": "The Berufsbildnerkurs für Hotellerie und Gastronomie is a five-day course for people who train apprentices in hospitality and gastronomy. It is run by GKZ, Gastro Kanton Zürich. Participants learn how to support apprentices professionally and to foster their technical and personal development, covering the role of a vocational trainer, training plans and appraisal interviews. Teaching takes place in person with practical examples and group work, and a certificate is issued after full attendance.", "url": "https://noky.io/en/zurich/events/berufsbildnerkurs-fur-hotellerie-und-gastronomie-4988/", "official_url": "https://gastro.zuerich/de/weiterbildung/kurse/berufsbildnerkurs-fuer-hotellerie-und-gastronomie", "image": "https://noky.io/images/a916f96a1ed8c12fb18bf2753336f7c51073acb7581bbe7af4fe5c5264b4d612-2000.webp"}, {"title": "Betriebsorganisation", "start": "2026-11-02T00:00:00+01:00", "end": null, "place": "GastroZürich", "address": "", "price": "CHF 338.–", "price_from": "338.00", "price_to": "338.00", "tickets_url": "", "category": "workshops-courses", "tags": [], "description": "\"Betriebsorganisation\" is a one-day continuing education course run by GKZ, Gastro Kanton Zürich. Instructor Markus Utiger teaches how structural and process organisation can be used deliberately to make the structures and workflows of a hospitality business more efficient. The course is aimed at gastronomy professionals and aspiring managers and is recommended as preparation for the certified head chef programme. Topics include hierarchies, organisational charts, communication and personal work organisation.", "url": "https://noky.io/en/zurich/events/betriebsorganisation-4990/", "official_url": "https://gastro.zuerich/de/weiterbildung/kurse/betriebsorganisation", "image": "https://noky.io/images/d2ec45c331780319575ab59de69e49fe96d730338f7b7d9843ed98c502a63d66-1200.webp"}, {"title": "F & B: Kalkulation und Preisgestaltung", "start": "2026-11-03T08:30:00+01:00", "end": null, "place": "GastroZürich", "address": "", "price": "CHF 478.–", "price_from": "496.00", "price_to": null, "tickets_url": "", "category": "workshops-courses", "tags": [], "description": "F & B: Kalkulation und Preisgestaltung is a two-day further training course on the basics of costing and pricing in the restaurant industry. It is run by GKZ, Gastro Kanton Zürich, with Alexander Holzmann as the lecturer. Participants learn how to cost recipes, menus and drinks, set selling prices and analyse returns. The course is aimed at newcomers to the restaurant industry and is part of the G1 Gastro Grundseminar.", "url": "https://noky.io/en/zurich/events/f-b-kalkulation-und-preisgestaltung-5002/", "official_url": "https://gastro.zuerich/de/weiterbildung/kurse/f-b-kalkulation-und-preisgestaltung", "image": "https://noky.io/images/e0f2d1236cf7c65257418cf55912d76d038ef1e7dd737adc45ca75d72920cf15-2000.webp"}, {"title": "Dein erfolgreiches Team - unschlagbar durch gutes Teamwork", "start": "2026-11-12T08:30:00+01:00", "end": null, "place": "GastroZürich", "address": "", "price": "CHF 338.–", "price_from": "338.00", "price_to": "338.00", "tickets_url": "", "category": "workshops-courses", "tags": ["society/business"], "description": "A one-day professional training course for managers and anyone who wants to build and lead a successful team. The course is run by GKZ, Gastro Kanton Zürich and taught by Patrick Rainer, a coach specializing in team building and development. Through theory, group work and practical exercises, participants learn how teams form, how to integrate new members, and how to foster team spirit, motivation and communication, including handling criticism and conflict. It comprises 8 lessons of 60 minutes each, requires no prior knowledge, and ends with a certificate of participation.", "url": "https://noky.io/en/zurich/events/dein-erfolgreiches-team-unschlagbar-durch-gutes-teamwork-4996/", "official_url": "https://gastro.zuerich/de/weiterbildung/kurse/dein-erfolgreiches-team-unschlagbar-durch-gutes-teamwork", "image": "https://noky.io/images/e48ce3c2023fc91912a69f3c04fa53735ea39c895353468e62a2359355865360-2000.webp"}, {"title": "Getränkekunde", "start": "2026-11-03T00:00:00+01:00", "end": null, "place": "GastroZürich", "address": "", "price": "CHF 338.–", "price_from": "338.00", "price_to": "338.00", "tickets_url": "", "category": "workshops-courses", "tags": ["food-drink"], "description": "«Getränkekunde» is a one-day course in hospitality education. It is run by Gastro Kanton Zürich (GKZ) and taught by lecturer Urs Stieger. The course covers the main groups of non-alcoholic and alcoholic beverages except wine, as well as serving, preparation, service and storage. It is aimed at newcomers to the hospitality industry, service and buffet staff, and anyone wishing to expand their knowledge.", "url": "https://noky.io/en/zurich/events/getrankekunde-5006/", "official_url": "https://gastro.zuerich/de/weiterbildung/kurse/getraenkekunde", "image": "https://noky.io/images/6ee479e92188d2b82eb14d69d1981889dafccc77a0ce89218beb6baf2eb82496-2000.webp"}, {"title": "Grundlagen Wein & Sensorik", "start": "2026-11-09T08:30:00+01:00", "end": null, "place": "GastroZürich", "address": "", "price": "CHF 529.–", "price_from": "529.00", "price_to": null, "tickets_url": "", "category": "workshops-courses", "tags": ["food-drink/wine/tasting"], "description": "A two-day continuing education course for anyone who wants to build solid wine knowledge, whether starting a career in gastronomy or simply passionate about wine. It is run by GKZ, Gastro Kanton Zürich, with Urs Stieger as the instructor. Topics range from vine to wine, the production of white, red, sparkling and perl wines, the five most important wine styles, and the wine countries Switzerland, Italy and France. Tastings take place on both course days, and participants practise giving guests suitable wine recommendations.", "url": "https://noky.io/en/zurich/events/grundlagen-wein-sensorik-5007/", "official_url": "https://gastro.zuerich/de/weiterbildung/kurse/grundlagen-wein-sensorik", "image": "https://noky.io/images/853becd540e54a37192c295c3ce79ae22649b7e4bb9067011070d1fb2d516a85-2000.webp"}]}