# Webinar: Reklamationen professionell behandeln

Webinar: Reklamationen professionell behandeln at GastroZürich, Monday 2 November 2026.

- Price: CHF 149
- Venue: GastroZürich
- Go to page: https://gastro.zuerich/de/weiterbildung/kurse/reklamationen-professionell-behandeln

![Webinar: Reklamationen professionell behandeln](https://noky.io/images/0f667c7bae30164ccfded07ae9ae5d4c935474bd996bc78f4f03f6764f7de644-1200.webp)

An online seminar on handling complaints professionally in the hospitality industry. It is run by GastroZürich, with Riekmann Florian as the lecturer. Across three 60-minute lessons, you learn to respond confidently to criticism, de-escalate conflicts and build trust through appreciative communication. The webinar is aimed at hosts and service staff in the Swiss hospitality sector and takes place online via laptop or PC with a camera.

## Dates

- Monday 2 November — GastroZürich

Written by a model, sources: [gastro.zuerich](https://gastro.zuerich/de/weiterbildung/kurse/reklamationen-professionell-behandeln)

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