Seminar Konfliktsituationen im Kundenkontakt meistern – Strategien für Immobilienprofis

A practical seminar on conflict communication in customer contact for professionals from across the real estate sector. It is run by SVIT Schweiz, respectively the SVIT School, with Tian Wanner, a trainer in conflict communication at INKOGE – Institut für Konfliktbewältigung und Gewaltprävention in Zurich, as the speaker. Topics include channel-specific conflicts on the phone, by email and during visits, de-escalation, dealing with unacceptable behaviour, ending a conversation as a legitimate means, and the team as backing. The aim is for participants to feel confident in every situation and find constructive solutions.